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Copal Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Beach

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Photo gallery for Copal Tulum Hotel

Exterior
Premium bedding, down comforters, memory foam beds, minibar
Terrace/patio
Terrace/patio
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪9 min drive‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

  • 154 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

  • 122 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Terrace/patio

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Double Room, 1 King Bed, Private Pool, Garden View

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

  • 95 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Private kitchen

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

  • 165 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • Sleeps 8
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 3 min drive - 1.8 km
  • Las Palmas Public Beach - 8 min drive - 4.8 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Tulum Beach - 12 min drive - 5.5 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Beach
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Late-night room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 618 out of 962 reviews
Rating 8 - Good. 149 out of 962 reviews
Rating 6 - Okay. 69 out of 962 reviews
Rating 4 - Poor. 55 out of 962 reviews
Rating 2 - Terrible. 71 out of 962 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff!
Stayed 4 nights in Mar 2025

10/10 Excellent

THADINE, DORCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Salende

Liked: Cleanliness, amenities, property conditions & facilities
It’s was a beautiful property. Giving a jungle vibe
Stayed 3 nights in Jan 2025

6/10 Okay

Jennifer

Travelled with family and small children
Disliked: Cleanliness
Copal is not what it use to be. I’ve stayed at this property 2 years ago and we fell inlove, which is why we decided to come back. However, I feel like things have changed since. The up keeping of the rooms can improve. This property has a lot of potential. The rooms are very specious but not kept up. The counters and the area of trash was filthy. The water spout in the kitchen had no screen and made a mess anytime we had to wash a dish. The water filter inside the refrigerator had mold. The showers are a main problem. The showers have no doors and the shower head is in the middle of the ceiling which causes alllll the water to fall on the outside, making it a big mess. We requested pool towels for the floors since my 9yr old slipped and fell, and injured his leg. You can see mold on the shower drain. Might not be back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Good for 2 night

10/10 Excellent

Fabiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tulum
Stayed 1 night in Jan 2025

2/10 Terrible

Brandy

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property had a very foul sewer smell. It was really strong at times. Housekeepers would clean room even though sign was on door advising NOT to enter room. Walls are very thin, you could everything going on in the guest room next door. Pools were very small. I did not enjoy my stay at Copal Tulum for these reasons.
Stayed 4 nights in Dec 2024

4/10 Poor

Timothy

Travelled with family, Travelled with partner
Disliked: Cleanliness
The photos of the hotel rooms do not correlate to the room you are bookig.
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Stayed 2 nights in Dec 2024

2/10 Terrible

Ahmed, Kirkland

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Stay – Health Hazard, Unsafe Environment, and Poor Management Our experience at Copal Tulum was, unfortunately, the worst we’ve ever had at a hotel. We booked this property expecting a safe, clean, and enjoyable stay, but it was the complete opposite. Here’s why: 1. Health Hazards in the Room The room we were given had a severe mold issue, which was not only unpleasant but posed serious health risks. We have a 6-month-old daughter and we couldn't stay at this location. To make matters worse, we found multiple dead insects scattered throughout the room. It was absolutely unacceptable for any hotel, let alone one that advertises itself as a premium stay. 2. No Security, Stray Dogs Roaming Freely The front desk is literally on the street with no proper security measures in place. Stray dogs were seen roaming around the reception area and even had access to the rooms. We were constantly on edge, wondering what other wildlife might wander in. There are no doors or any form of restriction to prevent access to the hotel or the rooms, making it feel unsafe. 3. Unsafe Neighborhood The surrounding area is not safe or welcoming. We saw people burning plastic, which released toxic fumes that filled the air and made it nearly impossible to enjoy any outdoor space. The smell was overwhelming, and we couldn’t let our baby outside due to the poor air quality. 4. Terrible First Impressions The front desk itself is not even a proper facility—it’s on the street, exposed to the elements
Stayed 8 nights in Dec 2024

10/10 Excellent

Xin

Stayed 3 nights in Dec 2024

6/10 Okay

jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 7 nights in Dec 2024

10/10 Excellent

taiwo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mitch

Stayed 3 nights in Dec 2024

8/10 Good

April jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Me and sister came for Christmas break it was just the two of us. We felt very safe and the area is very close to downtown! The hotel is beautiful and the Japanese restaurant was very delicious. The other restaurant that is downstairs. The only thing that I tried was the pizza. The pizza was horrible, but I can’t say anything about any of the other food because that’s the only thing that I had the only thing that I like about this property was that there was no full length mirror in the room. They should have a full length mirror in every room like we’re on vacation. We have to see our outfits. That’s really the only negative thing that I have to say about the property other than that I give this place 4 1/2 stars at a five.
Stayed 6 nights in Dec 2024

6/10 Okay

Brittany

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a Jungle feel and I dislike that it was away from everything and The credit they gave me I wasn't able to you in the time allowed
Stayed 3 nights in Dec 2024

10/10 Excellent

Avinita

Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Arslan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 5 nights in Dec 2024

4/10 Poor

Minerva

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason, Vermilion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Nice hotel… I would stay here again and would recommend it.
Stayed 4 nights in Dec 2024

8/10 Good

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Amanda Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
I came for my first solo healing birthday trip!! And what a beautiful healing hotel this place is!! The saff went above and beyond!! Im super thankful to have been able to stay at such a peaceful place!! Thank you!🙏✨️💕
Stayed 3 nights in Dec 2024

10/10 Excellent

andrzej, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots of greenery, I love the smell of copal. Nice rooms and private pool on the roof.
Stayed 5 nights in Dec 2024

8/10 Good

Zakkiya Fakeela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Dec 2024