4/10 Poor
Larysa
22 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel in Tulum is an absolute disaster. The rooms are dark, dirty, and full of mold — it’s honestly a health hazard. The air smells damp, and it’s clear that upkeep has been neglected for years. What’s worse is the customer service. The staff is unresponsive and borderline rude, acting as though they’re doing you a favor just by being there.
The price is outrageous for what you’re getting. This might have been a nice place to stay a decade ago or even five years back, but now it’s just overpriced trash. It’s clear the management has let this place fall into complete disrepair while still charging like it’s a five-star resort.
If you’re considering staying here, don’t. Tulum has plenty of other options that actually care about their guests. This place is a total rip-off
Larysa
Stayed 3 nights in Dec 2024