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Xscape Tulum

3.5 star property
3.5-star hotel near Tulum National Park

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Xscape Tulum

Restaurant
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Luxury Room, 1 King Bed, Jetted Tub, Garden Area
Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room
Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping

Explore the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780
  • Hospital de Tulum
    7 min walk
  • Temple of Doom
    4 min drive
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    14 min drive

Room options

View all photos for Premium Room, Balcony, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Balcony, Pool View

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Loft, Terrace

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

Loft, Terrace

Loft, Terrace

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, Terrace

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Terrace, Pool View

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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The price is CA $76
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CA $96 total
includes taxes & fees
29 Nov - 30 Nov
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About the area

Tulum

Tulum City Center stay.Your stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum National Park and Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 miles (10 km).

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 5 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 9 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

3.5-star hotel near Tulum National Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a library are also featured at Xscape Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 27 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2014
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Xscape Tulum offers 27 air-conditioned accommodations with safes and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 8-15 for adults and USD 8-15 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

More

  • In-room massage
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property Registration Number 9075846

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 502 reviews" "
Rating 8 - Good. 134 out of 502 reviews" "
Rating 6 - Okay. 30 out of 502 reviews" "
Rating 4 - Poor. 16 out of 502 reviews" "
Rating 2 - Terrible. 16 out of 502 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024

8/10 Good

randy

Travelled with family
Liked: Amenities
Buen lugar
Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Nitish

Travelled with partner
Disliked: Property conditions & facilities
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Stayed 1 night in May 2024

8/10 Good

Lora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis
Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nawshin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of Tulum !
Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mackenzie, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023

10/10 Excellent

Raghavendra, Frederick

Stayed 1 night in Nov 2023

8/10 Good

Jackie

Stayed 3 nights in Nov 2023

10/10 Excellent

justin, tarpon springs

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
Stayed 2 nights in Jun 2023

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Hayleigh Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.
Stayed 3 nights in Mar 2023

2/10 Terrible

Katsiaryna

Disliked: Staff & service, amenities
Not worth price Vs money

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.