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Zendero Tulum

4.0 star property
4-star hotel near Tulum Mayan Ruins

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Zendero Tulum

Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers
Property grounds
Select Comfort beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers
Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Laundry
  • Air conditioning

Explore the area

Map
Calle Venus Oriente Super Manzana 27, Lote 2 Entre av. Coba y Escorpion Sur, Tulum, QROO, 77760
  • Dos Aguas Park
    13 min walk
  • Tulum National Park
    13 min walk
  • Hospital de Tulum
    2 min drive
  • Tulum, Quintana Roo (TUY)
    5 min drive

Room options

View all photos for Junior Room, 1 King Bed with Sofa bed, Non Smoking

Junior Room, 1 King Bed with Sofa bed, Non Smoking

Junior Room, 1 King Bed with Sofa bed, Non Smoking

  • 20 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed

  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Tulum

Tulum City Center stay.Within a 15-minute walk of this Tulum City Center hotel, you'll find Tulum National Park and Hunab Lifestyle Center. Tulum Mayan Ruins and Dos Aguas Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 13 min walk
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Ruinas - 9 min drive
  • Playa Paraiso - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Tacos y tortas el tio - ‬7 min walk
  • ‪La Coqueta - ‬4 min walk
  • ‪Boston’s Tulum - ‬3 min walk
  • ‪Azul Cafe - ‬1 min walk

About this property

Zendero Tulum

4-star hotel near Tulum Mayan Ruins
As a guest of Zendero Tulum, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. A beach shuttle and a roundtrip airport shuttle are available for a fee. Zendero Tulum also features concierge services, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 4-star Tulum hotel is smoke free.

  • 17 guestrooms or units
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
Zendero Tulum offers 17 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Select Comfort mattresses. 45-inch LCD televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in room

Room amenities

Entertainment

  • 45-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Select Comfort bed

Bathroom

  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zendero Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Zendero Tulum Hotel
Zendero Hotel
Zendero Tulum Hotel
Zendero Tulum Tulum
Zendero Tulum Hotel Tulum

Zendero Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 269 reviews" "
Rating 8 - Good. 57 out of 269 reviews" "
Rating 6 - Okay. 28 out of 269 reviews" "
Rating 4 - Poor. 15 out of 269 reviews" "
Rating 2 - Terrible. 9 out of 269 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 2 nights in Jul 2024

2/10 Terrible

Fraida

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel did not appear like the photos
Stayed 1 night in Jun 2024

8/10 Good

gunvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay experience
Stayed 2 nights in Jun 2024

10/10 Excellent

Phyo Thin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and location
Stayed 1 night in May 2024

10/10 Excellent

Israel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Since the city was too hot, the proper operation of the AC, was fantastic. Everything was clean, close the main avenue. The staff great. I have no complains.
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristy E

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, good staff, good location
Stayed 4 nights in Apr 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small quiet hotel walking distance from downtown shopping and dining. Beach and ruins too far for walking.
Stayed 2 nights in Apr 2024

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The hotel is very nice! Very clean and pretty new! Mari Carmen is a lovely girl! She gave us all the information about Tulum and about the hotel! We loved our stayed over there!
Stayed 2 nights in Mar 2024

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the VIP issue. Isabel did everything to make up for it. Perhaps it was a miscommunication on Expedia side. Thank you Isabel.
Stayed 1 night in Feb 2024

6/10 Okay

Elaine

It smelled like mold, but otherwise, it was clean. The rooftop pool was nice, and the atrium gardens were alive and well-maintained.
Stayed 1 night in Feb 2024

8/10 Good

Suha

Travelled with partner
Liked: Cleanliness, staff & service
Nice staff, central location
Stayed 1 night in Feb 2024

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs!!! We did late check-in and our room wouldn't lock at all. The hotel refused to fix it right away, refused to switch our rooms or provide a refund. As 2 female travelers, we were super concerned for our safety since the lobby was not secure and there were alot of random men outside. Because it was late, and we had nowhere to go, we stayed the night with our luggage and furniture propped against the door. The room had a broken AC unit that was dripping water all over the floor, we had no towels, the bar was not operational upstairs, and the only breakfast served the next morning was toast and coffee. I had to fight to cancel our reservation and the staff was super rude about the whole situation. My advice is to take your money elsewhere - there are so many other better places.

4/10 Poor

Dustin, Lake Elsinore

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Shilin

Travelled with family
Liked: Staff & service
The staff is very friendly and helpful. It's close to the center of downtown Tulum. The room is acceptable as a small hotel. The free breakfast is just toasts and coffee, but I liked it. The road in front of the hotel is unpaved and pooled with water.
Stayed 1 night in Dec 2023

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall. Only stayed for a few days but enjoyed the amenities.
Stayed 2 nights in Dec 2023

10/10 Excellent

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff was awesome and the hotel was clean. Wish they keep the pool open after 8pm.
Stayed 3 nights in Nov 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Convenient location near main road and restaurants. Very compact room with all facilities. Pool on the roof! Bed linen and towels could do with an upgrade but overall excellent value for money. Great breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Shaynel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is cozy with njce decor however my bathroom could have been clesner but overall a cute hotel
Stayed 1 night in Jul 2023

2/10 Terrible

Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked it for the general Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused? The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area?
Stayed 3 nights in Feb 2023

6/10 Okay

Curtis

Travelled with partner, Travelled with group
Liked: Cleanliness
The pool was gross, water was green don’t think it was ever clean. It had a scum on it. Wifi was very weak. It says free breakfast first day they had nothing to cook us second day we got fruit and the third day we finally got eggs and toast and coffee hot water was hit and miss in shower. The only good thing was the beds we’re comfortable and ac worked. I would not recommend the Zendero
Stayed 3 nights in Feb 2023

4/10 Poor

Miguel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
La propiedad es muy nueva pero estaba muy sucia la piscina estaba súper sucia, en el área cerca de la piscina habían vasos y copas por muchos días y nunca limpiaron, nuestro cuarto estaba sucio cuando lo entregaron dicen que es porque solo tienen una señora para limpiar todo el hotel.
Stayed 2 nights in May 2022

4/10 Poor

Naomi

Travelled with group
Disliked: Property conditions & facilities
Great breakfast. Clogged toilet, safe not working. Staff not available for repairments. Majority of staff friendly and attentive.
Stayed 4 nights in Apr 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very “Zen” Hotel
The hotel was very cute and staff was very helpful and friendly. Breakfast was surprisingly very good. The options were just right for the different appetites of our group.
Stayed 2 nights in Mar 2022

8/10 Good

Yamiles

Travelled with partner
Liked: Cleanliness, staff & service
The property was very chic and boho. The staff there were very friendly. I enjoy my time there. My only complaint is the cleaning the hotel needs to provide a better service.
Stayed 4 nights in Mar 2022