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BlueBay Grand Esmeralda All Inclusive

4.0 star property
4-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, poolside bar
5 restaurants, breakfast served
Kayaking
5 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪9 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Aerial view

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  • All-inclusive
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The price is CA $251
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About the area

Playa del Carmen

On the beach.A stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Gran Coyote Golf. Maroma Beach is within 6 miles (10 km) and Quinta Avenida is within 9 miles (15 km).

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

4-star beachfront property near El Camaleón Mayakoba Golf Course
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness center
  • Kayaking
  • Motorized watercraft
  • Sailing
  • Shopping
  • Spa services
  • Hot tub
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 266 out of 1109 reviews
Rating 8 - Good. 236 out of 1109 reviews
Rating 6 - Okay. 237 out of 1109 reviews
Rating 4 - Poor. 170 out of 1109 reviews
Rating 2 - Terrible. 200 out of 1109 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Andrhea

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

steve

Stayed 7 nights in Dec 2024

8/10 Good

steve

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Beautiful ,but needs renovation, plus to .many kids, needs a adult only resort.

4/10 Poor

Marissa

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t do it
If you are traveling with friends, do NOT stay here. This place is very inconvenient and their website is not truthful. For breakfast and lunch, the only option is 2 dining halls with bad food. -Have to walk to lobby every day to make dinner reservations at the concierge, can’t call -can’t make multiple reservations for entire stay, only for the next day -after hours buffet was disgusting -AC only present in hotel rooms, not in restaurants/lobby/bar -food was dry and salty, severely underseasoned -ice cream scoop was in dirty water -App doesn’t work -some outlets didn’t work in room -use the same plastic cups for everything -orange juice smelled like a fart and made us sick -wifi doesn’t work -charge for room service that we didn’t know about -room service took an hour -have to call room service number multiple times before it goes through -Bathroom stall doors didn’t lock -constant knocking sound on room door -lobby roof leaks when it rains -moldy ceiling -rude waitress at steakhouse didn’t even acknowledge our friend -worker mopped over my friends feet -coffee shop was closed at 8:30am -bathroom smells like sulphur dioxide -no Mexican music, all acoustic covers of American songs -have to turn in room key and towel card or you get charged at check out -conflicting info about when concierge closes -mirror in room has paint splattered on it -umbrella only in some rooms -no swim up bar -animals (cats, cottis, raccoons) in dining hall -housekeeping popped our bday balloons
Stayed 3 nights in Nov 2024

8/10 Good

Taylor Stanley Vavra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Michelle, Red Lodge

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not even close to enough lawn chairs for guests. Beach was dirty and uninviting. Facilities were in disrepair, rooms are horribly outdated, bedding and decor dismal, no bathrobes in rooms. Service was mostly friendly, but food just okay.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaminely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Denise Edwina Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the pool
Stayed 7 nights in Nov 2024

6/10 Okay

Erika

Disliked: Property conditions & facilities
Our room floated while trying to take a shower there was a wall leak. The hotel didn’t proceed to do a room change until the next day. I feel like we wasted a whole day just trying to get accommodated.
Stayed 4 nights in Nov 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wr really liked the many dining options and the large number of pools and the easy access to them. We didn’t like the fact our fridge in our room didn’t work and the lineups at the main bar.
Stayed 7 nights in Nov 2024

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Jeremy, Leduc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay for 10 days at Blue Bay. We had a fantastic and amazing experience once again. Staff are friendly, welcoming and helpful. Because of this great experience once again, we decided to become a member of the circle one. Thanks to all the blue bay staff. Looking forward to our next visit.
Stayed 10 nights in Oct 2024

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Amiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and resort
Stayed 6 nights in May 2024

8/10 Good

Steve

Stayed 6 nights in Sep 2024

2/10 Terrible

Donato Balatbat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Blaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
After reading reviews we were unsure of what to actuallt expect but booked anyway. We were pleasantly surprised. The drinks were strong, the food was good, the staff was friendly, no issues with getting rides in electric cars. Beach was clean. We will definitely recommend it if the price is right. We stated in a garden view building 7. Close to the pool. Only negative was the elevator button wouldnt work for down so we had to walk down the steps but could ride the elevator up.
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk not friendly at all. They need to learn how to accommodate guests with their needs. Also, they need to explain to their guest about their policy clearly. They need to know how to understand english.
Stayed 7 nights in Oct 2024

8/10 Good

Fredderline

Liked: Staff & service, property conditions & facilities
Very effective staff , so polite ,and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

Julissa

Travelled with family
The golf transport in the property should be more consistent in each stop.
Stayed 5 nights in Oct 2024

10/10 Excellent

orlando

Travelled with partner
Excellent service and friendly staff
Stayed 3 nights in Oct 2024

2/10 Terrible

Martha Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place needs to be updated. The rooms smell, the sliding doors don’t work . Honestly I will never go back there again.
Stayed 6 nights in Sep 2024

10/10 Excellent

Yericia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were amazing the place was beautiful and the food was great
Stayed 6 nights in Sep 2024

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Shambree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff was fantastic! Very friendly and helpful. The AC needs some improvement and the could use some repairs. But over all a very nice stay. They were making repairs all over the resort while we were there, so this review may be improved soon. They are do push to buy an membership but its not as aggressive as some places ive been too.
Stayed 7 nights in Sep 2024