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BlueBay Grand Esmeralda All Inclusive

4.0 star property
4-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast served
4 bars/lounges, poolside bar
Kayaking
5 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710
  • Tres Rios Ecopark
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Maroma Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

On the beach.A stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and 6 miles (10 km) of Gran Coyote Golf. Maroma Beach is within 6 miles (10 km) and Quinta Avenida is within 9 miles (15 km).

What's nearby

  • Tres Rios Ecopark - 7 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 4.6 km
  • Gran Coyote Golf - 9 min drive - 7.4 km
  • Maroma Beach - 12 min drive - 7.5 km
  • Quinta Avenida - 13 min drive - 12.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

4-star beachfront property near El Camaleón Mayakoba Golf Course
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a hot tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Italian, Russian, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 270 out of 1122 reviews
Rating 8 - Good. 237 out of 1122 reviews
Rating 6 - Okay. 245 out of 1122 reviews
Rating 4 - Poor. 171 out of 1122 reviews
Rating 2 - Terrible. 199 out of 1122 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I'm going to try to keep this short, gets my blood pressure up. This is by far the worse vacation i have ever taken. Stayed 8 days. Called front desk over a dozen times no answer. No hot water. All inclusive only if you could get reservation at restaurant. It was so tricky, 4 if them could make through the app then it quit working then you would have to hunt down concierge which was a half mile away, and then would tell you we can only make it for the next night. At the Ja Hal (steakhouse) they let cats, coati run around the restaurant, cars would spray and the coati actually grabbed silverware off my table. It was disgusting. Never went back to that one. Was unable to get a reservation at the french restaurant. Everytime you went to book a spot it was full. Crazy. They have 900 rooms and 250-300 chairs around beach and pool. You have to get there by 500-515am to get a spot. You would have to stand guard your towel till after 7: 00a if you left security would steal your towel and they would make you pay $30 to get it back it was a scam. It happen to me. Talk to this person talk to that person talk to this person just give me my time you took it you said you took it. 3 hours later. Only asked me one time on the beach if I wanted something to drink. The room was so noisy. Air whistling thru the sliding window, if you opened it to get it to stop glass banging on balcony. Elevator broke. Well I'm out of room, or i would write a longer review. Only thing good the weather.
Stayed 8 nights in Mar 2025

4/10 Poor

Andrhea

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Salvador

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Gelen

Liked: Staff & service, property conditions & facilities
Workers where super friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Carrie Ann, WINDSOR

Liked: Cleanliness, staff & service
Good place
Stayed 7 nights in Jan 2025

10/10 Excellent

Amber Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with plenty of options for entertainment and dining

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our 2nd stay here, 1st was before covid. All the working staff were exceptionally polite and friendly. Room balcony had a nice ocean and pool view. This has increased this rating. The resort requires building maintenence. Thatched roofs leak as some areas have lost the thatch. Thought we could sit on the balcony and enjoy the rains, but that roof didn't stop much of the rain. The door deadbolt wouldn't latch, had to have the plate on the frame replaced. 3 days later the door's card reader failed completely, had to have that replaced. Water staining on the room's ceilings. Room complex #5 had 1 elevator OOS the whole stay, the 2nd elevator worked intermittently. Pool chairs were reserved for the day with towels by 7:30, even though people would show up for a couple hours only. Not enough chairs/lounging chairs. Pool wait staff is less than what's required. The VIP & Circle sales staff would not provide any summary without attending their breakfast meeting. I've attended these hard sell meetings at other resorts and had to become rude after a number of times indicating that we were not interested...
Stayed 7 nights in Jan 2025

2/10 Terrible

fabiola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is horrible. They sell water for 10 dollars. Everything is over priced and no one ever clean our room. Rooms are dirty. Food is bad. We all got sick from it.
Stayed 3 nights in Jan 2025

6/10 Okay

Jose, Manteca

Travelled with family
Disliked: Amenities, property conditions & facilities
Room had mold , faulty door and toilet. Maintenance needs improvement.
Stayed 5 nights in Dec 2024

8/10 Good

Margaryta, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like food, restaurants, evening show, bars and pools. Do not like: reception - very slow, not enough stuff there, you have to stay in lines with your question. My request was room with 2 beds, they give me with one bed. They wanted I sleep with my son teenager. Lol. I come back to reception 3 times to switch the room - It was so difficult! Tried not nerves on New Year Eve.)) I do not like the ocean at all there. Grey color, dirty and with sludgy at the bottom. We have to walk to swim the next two resorts for river to swim. Of course, It is not a fault of resort, it is a Nature. But next time I am not coming here. Because the ocean is very important for us during vacation. An last thing what I do not like - the music at the pool. It is soo boring and old. like from 80xx. American music. Sometimes Cabirian. but old too. You guys have to do something with you playlist. Do not be so antiquated!
Stayed 7 nights in Dec 2024

8/10 Good

Barry Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, pools and beach were all beautiful. Great food, but must book restaurants as soon as you arrive to get in for dinner the second day, which is okay as the buffets are also excellent. Our only concern was that we didn’t confirm that transport from airport to resort (and back) was included - just incorrectly assumed it was, as it always has been with all-inclusive vacations. It was an additional $200 USD for round-trip e-taxi which was quite convenient once we realized that was our only option at that early hour.
Stayed 7 nights in Jan 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service
We have been coming to this resort since 2009. Although some things have changed over the years, it continues to be a great spot for us! We were disappointed by the lack of lounge chairs around the pool but we still managed to get a chair each day. Our room was comfortable and always cleaned daily! The staff at this resort are amazing and this trip we were thrilled to connect with an accommodating and helpful Le Sommelier Rodrigo! He helped us select wines for our dinners - always attentive and reliable! This was a real plus for us. There are so many amazing members of the team here - Alonzo, Andres, Ruperta, Candido, Miriam, Estelle, Alberto, Romiro, Gustavo, Rogaciano, Samuel, Jose, Joel, Willie - too many to list! The managers at every restaurant were very welcoming and accommodating.Our a la carte dinners and the buffets did not disappoint! We also love the convenience of the DiveX shop and the very professional scuba team. Thank you Blue Bay for another amazing vacation!
Stayed 21 nights in Dec 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive kind and engaging. A fun atmosphere for all ages. Grounds were very clean. Food was quite good with a lot of options. We would stay there again.
Stayed 7 nights in Jan 2025

6/10 Okay

George

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is a 3 star resort and should not be advertised as a 5 star. The staff is great! The food isn’t bad and the drinks are cold. The resort is old and “tired”. It’s time for some updating and upgrades. The Black and White bathrooms need repairs- staff does their best to keep them clean, however there’s not much they can do with broken doors and cracked toilet seats. It’s not terrible but it isn’t great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Renee Caroline Mcnevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were absolutely amazing here! The live entertainment was fun and entertaining. The fire show was one of the best shows ever accompanied by a beach party. 10/10 would come back here. If possible ask to stay in buildings 1-5. They are the buildings closest to the entertainment pool.
Stayed 7 nights in Jan 2025

8/10 Good

Tenecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The only amenity missing was a swim up bar. Building 2 was much more updated compared to 5/6
Stayed 5 nights in Dec 2024

8/10 Good

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort was nice, but they did charge us a fee for “stained” linen.
Stayed 7 nights in Dec 2024

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying at this resort 3 times previously much had changed. The biggest complaint among guests is the lack of chairs around the pool. Food was good Xmas and New Years Eve but not so great on regular days compared to other resorts we frequent. Staff were friendly and helpful. Another big negative was the lobby gave our room to new guests twice while we were in the room. These new guests just showed up at our door with suitcases and door keys. Overall not a plessant experience.
Stayed 9 nights in Dec 2024

6/10 Okay

Renato Luis

Travelled with family, Travelled with group
Liked: Cleanliness
Transfer from Reception/Restaurant to rooms should be better organized. On a rainy day it is really complicated. Restaurants should be better structured to receive larger groups. Staff should be trained to speak English as most of the members had difficulties to communicate with guests. Rooms maintenance to be strongly improved. Small number of chairs on the pool area, generating issues to accommodate guests. Several activities that needed coin, such as scale for luggage weight check, pool table, fussball could not be used because the hotel has no change. Good hotel in general, but needs to improve to be the 5 star they sell on internet
Stayed 7 nights in Dec 2024

8/10 Good

LEANDRO

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

4/10 Poor

wilfrido, charlotte

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No, 4 star hotel.Dated and smelly rooms. Horrible food. Look somewhere else. Do not waste your money
Stayed 4 nights in Dec 2024

2/10 Terrible

Tyrel Daryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend this property to anyone else. Just came from here and never going back. Took my girlfriend on her first trip and I apologized for an awful experience. Our bedroom floor was constantly dirty even after the maid. The bed was always full of sand and we showered before entering bed all the time. We noticed things missing like a thing of gum and a chocolate bar (yes I know little items but still), that the maid must’ve took on us because we could not find them nor did we finish them. The ceiling fan made me feel like it was gonna fall off and land on me with how bad the bearings were. The AC quit on us twice and had to call room service each time. The water in the shower I wouldn’t call hot. The buildings are definitely outdated so you hear every sound coming from the hallways. When I booked this trip, I specifically chose for “partial ocean view” well my view was literally a swamp. Not happy at all. Terrible choice I picked. I heard this hotel offers free bottles of tequila if you leave a good review. That’s probably why they have 4.1/5 stars. Gotta bribe people somehow. But here’s the real trick. All around the resort it feels like back home in the boonies and swamps. DO NOT COME. waste of money. Also had to pay for my own shuttle to and from the airport on top of the expensive trip this already costs me. Brutal.
Stayed 6 nights in Dec 2024

4/10 Poor

Aaron J

Travelled with group
Disliked: Amenities, property conditions & facilities
Limited buffet food, limited towels, limited hot water, limited seating at pool
Stayed 4 nights in Dec 2024

4/10 Poor

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The outside landscaping and hotel staff friendliness was exceptional. However, the rooms and buildings are outdated & need remodeling, there were cracks in sinks and we had mold in one of our rooms. The phones weren't working (we had to use our cell phones to call front desk) in none of our rooms. The room keys stopped working for one of our rooms, we got locked out and had to.wait for maintenance to fix the lock.
Stayed 5 nights in Dec 2024

6/10 Okay

James

Travelled with partner
Overall our stay was good. The food was okay, the grounds were nice (but the lobby and some of the main building areas need to be updated and have better lighting added), and the ease of booking specialty restaurants was nice, but not having hot water in your room all week and lack of organization in the lobby for check in and questions was frustrating. If I was looking for a get away to somewhere warm again and the price was right I would stay here again.
Stayed 7 nights in Dec 2024