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Sercotel The Gallery By KLR

3.0 star property
3-star hotel near Quinta Avenida

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Photo gallery for Sercotel The Gallery By KLR

2 outdoor pools, pool umbrellas
Property grounds
Premium bedding, free WiFi
Front of property
Coffee/tea maker

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Gym
  • Pool
  • Housekeeping

Explore the area

Map
Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪3 min walk‬
  • Mamitas Beach
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, free WiFi

Apartment, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Premium bedding, free WiFi

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

Penthouse, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Studio

Basic Studio

Basic Studio

  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Seaside stay .Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Mamitas Beach - 7 min walk - 0.7 km
  • Playa del Carmen Main Beach - 8 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk
  • ‪Sabrina – Tradizioni Italiane - ‬1 min walk
  • ‪Uno Japanese Noodles - ‬1 min walk
  • ‪El Chuleton Taqueria - ‬2 min walk

About this property

Sercotel The Gallery By KLR

3-star hotel near Quinta Avenida
As a guest of Sercotel The Gallery By KLR, you'll find 2 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Sercotel The Gallery By KLR.

This 3-star Playa del Carmen hotel is smoke free.

  • 160 guestrooms or units
  • Meeting rooms
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Sercotel The Gallery By KLR offers 160 air-conditioned accommodations with iPod docking stations and complimentary bottled water. Beds feature premium bedding. LCD televisions come with Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:00 AM to 11:00 AM for a fee: USD 12 for adults and USD 8 for children
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium channels
  • Netflix

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 12 for adults and USD 8 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sercotel Gallery KLR Aparthotel Playa del Carmen
Sercotel Gallery KLR Aparthotel
Sercotel Gallery KLR Playa del Carmen
Aparthotel Sercotel The Gallery By KLR Playa del Carmen
Playa del Carmen Sercotel The Gallery By KLR Aparthotel
Aparthotel Sercotel The Gallery By KLR
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Sercotel Gallery KLR
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Sercotel The Gallery By KLR Hotel
Sercotel The Gallery By KLR Playa del Carmen
Sercotel The Gallery By KLR Hotel Playa del Carmen

Sercotel The Gallery By KLR Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 84 reviews
Rating 8 - Good. 31 out of 84 reviews
Rating 6 - Okay. 4 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2020

8/10 Good

reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.
Stayed 2 nights in Mar 2020

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks
Stayed 7 nights in Feb 2020

10/10 Excellent

Bryan, Winnipeg Canada

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

8/10 Good

barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely new hotel

The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.
Stayed 6 nights in Jan 2020

10/10 Excellent

Sol, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!
Stayed 3 nights in Jan 2020

8/10 Good

Jeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa vacation

Very comfortable for our entire family of 5 with two separate rooms and bathrooms and a small kitchen and living area. This is not an hotel but a condo building of which only 80 of the rooms are rented as hotel rooms, so not all the amenities are working for example the spa and the bar at the downstairs pool are closed. The parking is large and we had no problem parking our car, just the entrance and exit are very tight so I’m glad we had a compact car. The location is great, very close to 5th avenue and the beach, and also to Mega supermarket. The traffic on the street could be loud sometimes but we slept well anyway. They have a great cinema room you can rent for 2-3 hours and we just logged to Netflix and watched movies on one of the rainy days. The staff is very nice and helpful. We left for a road trip for a few days and left some of our luggage for safety keeping. There is also a safe in the room. Overall great place. Downstairs there are a few restaurants. We highly recommend Moshe Cube that has very tasty ethnic food and nice staff.
Stayed 6 nights in Dec 2019

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant and enjoy the room and the location easy to find
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
very clean, new, very confortable bed, just 2 blocks to the mall, where you find everything! Had breakfast in the terrace with a beautiful view
Stayed 1 night in Nov 2019

8/10 Good

Ruben, Beloit

Travelled with family
Liked: Cleanliness
The whole hotel experience was very good the only thing that I didn’t like was the leaking shower a wall that kept leaking while you were taking a shower,
Stayed 6 nights in Nov 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort

Modern, comfortable, central, friendly apartments

Outstanding condo-style accommodation, 3 minutes from bus station, supermarket, and great local restaurants. Room was modern, excellent mattress/sheets/pillows. Large spacious washroom and balcony for each room. Great kitchenette. One problem - mold inside the A/C unit in room 215N. It needs to be cleaned and sanitized. Using the air made the musty smell even worse in the room. Had to keep door open all night for fresh air.
Stayed 3 nights in Nov 2019

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unit we stayed in was so clean and comfortable and had everything one could want in a hotel suite. The only slightly negative thing is that the walls and floors seem to be pretty thin as far as sounds go.
Stayed 1 night in Oct 2019

8/10 Good

Moran

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again
Stayed 2 nights in Jul 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Juan

Travelled with family
Liked: Cleanliness
Disliked: Amenities
close to 5th avenue....located on busy street, mattress is very uncomfortable, roof top roof has no lighting, very dangerous to access their underground parking lot.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were extremely friendly and helpful. After my scheduled shuttle did not arrive, the front desk staff quickly called a taxi and got me to the airport in time. The restaurant on the rooftop is nice for a quick bite, but only accepts pesos. They are able to charge your room, but it would be nice to pay right there. Overall nice stay.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had an issue with having no AC and requested to move rooms to somewhere that I had AC. The staff was unable to accommodate me and offered for me to stay on the rooftop. When you get a hotel you want to enjoy the commodity of your room, not being told that you can sleep outside as an alternative. I am extremely livid and I am definitely requesting a refund.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, shower is gorgeous. Maybe a little better menu on the rooftop restaurant/pool.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New,clean, great location. Two pools, one with a restaurant.
Stayed 3 nights in Apr 2019