Before our arrival, Alexander, the general manager, provided us with excellent service. He even reached out a few days prior to inquire about our transportation details, known allergies, and reason for travel, leaving a positive first impression. Upon arriving at the hotel, we were greeted by friendly staff and we walked into a mini paradise atmosphere. They were eager to cater to our needs and did so exceptionally. One morning during breakfast, Alexander joined us at our ocean-view table and recommended some amazing places to visit and restaurants to try. One of the recommended restaurants was Muelle 7, which had 5-star service and delicious food. The beach was conveniently located and had a great DJ playing on Saturday afternoon. However, the only downside was the alcoholic beverages. They were weak and overpriced, averaging between $13-16 dollars and tasting like plain juice. Despite that, we had an overall great experience, and it all started with the small details of care.