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El Cozumeleño Beach Resort - All Inclusive

3.5 star property
All-inclusive beachfront property with 5 outdoor pools

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Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
Indoor pool, 5 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Boating

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Spa
  • Bar
  • All-inclusive
  • Housekeeping

Explore the area

Map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Isla de Pasion
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Garden View Expedia Rate

Garden View Expedia Rate

Garden View Expedia Rate

  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room

Premium Sky Top Room

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cozumel

On the beach.Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Punta Langosta Pier and San Miguel Church. Stingray Beach is within 6 miles (10 km) and Chankanaab National Park is within 9 miles (15 km).

What's nearby

  • Cozumel Museum - 6 min drive - 5.2 km
  • Cozumel Maritime Terminal - 6 min drive - 5.4 km
  • Punta Langosta Pier - 7 min drive - 6.1 km
  • San Miguel Church - 7 min drive - 6.1 km
  • Stingray Beach - 9 min drive - 8.2 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬11 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

All-inclusive beachfront property with 5 outdoor pools
El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1972
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorized watercraft
  • Piano
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 312 out of 1131 reviews
Rating 8 - Good. 292 out of 1131 reviews
Rating 6 - Okay. 226 out of 1131 reviews
Rating 4 - Poor. 149 out of 1131 reviews
Rating 2 - Terrible. 152 out of 1131 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN ! No AC only the fan blowing but no cold air . Hot water was hit and miss . Turn on the faucet and nothing would come out . We played the game and had front desk send maintenance the first 2 days , the third day we insisted on a room change , we had hot water but also got ants crawling all over the bed and still no AC. Finally cut our losses and left. Went Next door to the Westin and EVERYTHING was absolutely wonderful. I even had to turn the AC up ! It was to cold in our room !!!
Stayed 3 nights in May 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 3 nights in May 2025

2/10 Terrible

Robbyn

Stayed 7 nights in Mar 2025

2/10 Terrible

Robbyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down property. Have stayed here before but it is horrible now. No hot water, faucets were coming off the sink, the towel rack fell out of the wall, toilet wasn’t working and the mattresses are 20 years old. Don’t get sucked in by the price. We will ONLY stay at the Westin next door from now on.

10/10 Excellent

Janette Elzy

Liked: Cleanliness, staff & service
Loved the beach and staff attentiveness. Food was good and had several options. Property is in need of updates but will stay there again
Stayed 7 nights in Feb 2025

6/10 Okay

John Harry

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible food except breakfast. Building is in poor shape needs repair. Best are the employees 5 stars
Stayed 7 nights in Feb 2025

2/10 Terrible

Steven A

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Ocean/Beach is Excellent. The Waiters and House Keeping are Excellent. The Front Desk and Senior Leadership are Arrogant and Unhelpful. The Rooms are Badly Deteriorated. My Bathroom Toilet was Spilling Raw Sewage on the First Day of Staty and Hotel Guest Services Ignored Calls For Repair for 2 Days. No Refrigerator in Master Suite Room. Hotel wanted $10 Per Day to Rent a Refrigerator. Television was Not Working (No Remote Control). Air Conditioner Not Working. Requested Repair for Everyday and Nobody came to fix the AC. Room was considerably Hot and Miserable as a result. Owners of El Cozumeleno Hotel Only Care about making money and not guest comfort. Many Large Cracks and Concrete Falling from Side of Walls and Rebar Sticking Out of Concrete Pillars that Support Balcony Railings.
Stayed 7 nights in Feb 2025

8/10 Good

Kendra Sue

Travelled with family
Liked: Cleanliness, staff & service
Location was excellent. Staff were friendly and helpful. More variety/options at the buffet and pool restaurant would be nice..
Stayed 4 nights in Feb 2025

10/10 Excellent

Natalie Georgette

Disliked: Cleanliness
Stayed 12 nights in Jan 2025

8/10 Good

Connie, Knoxville

Travelled with group
Liked: Cleanliness, staff & service
Third time here. Loved the staff. The facility is in need of a remodel on so many levels. The pool is great. Dining is limited. They need to throw some pretty colored paint on the concrete "ruins" next door. The main Coz grounds are nice. I will return after they remodel.
Stayed 6 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Jeanne

Stayed 7 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service
Beach was great compared others in area
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda

Travelled with family
I reported the nosy air conditioner unit 3 times. Not only did it sound like a jet engine, but it kept the room freezing and the dehumidifier part did not work. All our clothes were damp They wouldn’t or couldn’t fix it.
Stayed 7 nights in Jan 2025

8/10 Good

roger

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Good: Staff was very friendly, pleasant and efficient. The OK: The facilities are dated, which I expected from reading other reviews, but staff did an excellent job in keeping things clean. The Less Than Optimal: Poor selection of alcoholic beverages. One brand of beer. No bourbon. Nice dining room for evening meals but required reservations which filled up fast. Never saw it more than half filled which was puzzling. Maybe not enough wait staff but disappointing if you wanted to have a decent evening meal but couldn't get a reservation. Unacceptable: Our room was on the 9th floor and was plagued with no water for periods each day. When water did appear it came in spurts which drenched anyone standing next to the sink. Also, the cold water in the shower would not completely turn off so it constantly dripped. One of the two elevators was out of service for two days but there were no signs indicating this. One day the one operating elevator cycled from the first floor to between the 8th and 9th and back again numerous times even though I had hit the button for the 9th floor. I was concerned we might get trapped in the thing so decided to climb the 18 flights of stairs to the room. I was disappointed with this turn of events.
Stayed 6 nights in Jan 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Omar and the staff are wonderful! I needed some assistance with walking and everyone was so helpful. The water is clear and gorgeous for swimming with the fish! It is a smaller beach than I’m used to and you need to get up pretty early to secure a spot. But the “regulars” are kind and welcoming. The fresh fruit was plentiful. I would return again for some sand and sunshine, but I’ll bring my own coffee when I do!
Stayed 6 nights in Jan 2025

2/10 Terrible

Evan M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Candice

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please lord pray they knock it down and start again. The beautiful piece of beach deserves so much better
Stayed 3 nights in Jan 2025

2/10 Terrible

Edward

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were very unhappy with the stay at this property. Our first time in Cozumel. We have been to Mexico a few other times and had amazing vacations. The food was horrific, no entertainment. Boring and nothing to do. We ate out in town a lot. The front desk lady Fatima I think her name was, so very rude and should not work in hospitality. Pay a few more hundred and stay somewhere else
Stayed 7 nights in Jan 2025

2/10 Terrible

Abelardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy viejo; puede que ese no sea el problema, el tema es que no tienen limpieza y no dan mantenimiento a ninguna de sus areas. La comida y bebidas son muy malas. El personal no está capacitado y la mayoría de ellos faltan de amabilidad y servicio al cliente
Stayed 2 nights in Feb 2025

2/10 Terrible

nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place, air conditioner doesn’t work, bathroom doesn’t work very well, especially the toilet, elevator is dusty, old, and makes sounds, also the hosters have attitude and make faces at the visitors.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 4 nights in Jan 2025

6/10 Okay

Scott, St. Michael

Travelled with partner
Disliked: Property conditions & facilities
This was our second time staying at this hotel. The first time was 20 years ago. If you’re looking for value for your price you’ve come to the right hotel. Pluses- great beach and snorkeling. The grounds are beautiful. The view from every room is fantastic. The reserved dining in the evening is very nice. Negatives-the rooms are extremely dated and need updating. The beds are foam egg crates over dated mattresses. The ceiling tiles in the room are extremely in need of replacing. The bathrooms are dark and dingy. The common areas have an extraordinary amount of paint spilled around them. The pools appear to be dirty and cloudy. I would stay here again if I was on a budget, but I don’t think I will.
Stayed 5 nights in Jan 2025

8/10 Good

Charles

Stayed 7 nights in Jan 2025