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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Exterior
Aerial view
Lake

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    12 min walk
  • Fogo de Brazil
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    10 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    17 min drive

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3862)
The price is CA $953
per night
CA $1,156 total
includes taxes & fees
1 Jan - 2 Jan
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

On the beach.Your stay at this Grand Coral property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 8 min drive
  • Quinta Avenida - 13 min drive
  • Quinta Alegría Shopping Mall - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants
  • 2 poolside bars, 9 bars/lounges and 1 swim-up bar
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 spa tubs
  • Fitness classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness center
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorized watercraft
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 356 out of 1507 reviews" "
Rating 8 - Good. 380 out of 1507 reviews" "
Rating 6 - Okay. 310 out of 1507 reviews" "
Rating 4 - Poor. 205 out of 1507 reviews" "
Rating 2 - Terrible. 256 out of 1507 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dalia

Disliked: Cleanliness, staff & service, property conditions & facilities
It was limited options as far as dining. The staff seemed lost about everything.
Stayed 4 nights in Nov 2024

8/10 Good

Martha

Stayed 4 nights in Aug 2024

4/10 Poor

Marco Antonio, shafter

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Other than the beautiful natural surrounding, everything else was just an inconvenience, most staff was not very friendly or helpful. Food was OK at best, bar drinks were horrible. The adult only area lacked amenities.
Stayed 4 nights in Sep 2024

6/10 Okay

Karla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This an eco resort. Therefore, the pools were not the cleanest. Also, the staff was nice enough, but nothing special about the accommodations and treatment.
Stayed 3 nights in Sep 2024

8/10 Good

Francisco Javier

Stayed 5 nights in Aug 2024

2/10 Terrible

Vanessa

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The spa was great, so was the greenery around the property. The food ZERO stars, and staff was not very accommodating, several instances where we were upset after interactions with staff. Forget trying to book a restaurant, the app doesn't work. The drinks also not good, if you are ok with bottom tier liquor, and flat beer. The TVs in some of the rooms were so old, it seemed like we were watching a vintage game. Look elsewhere!
Stayed 4 nights in Sep 2024

8/10 Good

Amanda

Stayed 4 nights in Aug 2024

10/10 Excellent

Dennys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to enjoy family vacations
Stayed 3 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Latarsha, HOUSTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the different activities they have all in one place. A waterpark, a petting zoo, centos and much more. You don't have to leave the resort. Very kid friendly.
Stayed 5 nights in Jun 2024

6/10 Okay

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unable to make a reservation for bot even 1 al carte...the pools were filthy..watwr was dirty..stated that we were not allowed to go to.sister resort as it was out of capacity. Raccoons were eating off coffee bar at reception area... the food was bland.. the beach..well all is rocks.... the water park.was good but water dirty...the buffet testirants roof was leaking and people qere sitting in pools of water as they ate .wayer was.coming through the lighting fixtures. The best part was the staff very pleasant, the natural springs was great ..got see monkeys which was nice...but definitely not the money..disappointed
Stayed 4 nights in Aug 2024

8/10 Good

glenn

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
fridge and water in the rooms doesnt get cold enough
Stayed 6 nights in Aug 2024

2/10 Terrible

michael jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never would stay here again all the poor reviews were true
Stayed 9 nights in Aug 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
We loved all the animals on site!! However my husband and myself got quite sick the first couple days, we assume it was the food. This did happen also the last time we came here. I dont think we will return because of it!! We also booked this hotel for the watersides but quickly found out that our 8 year old who is 4.5 feet tall couldnt go on the big ones...so that was disappointing as well!!! The pools are also quite warm and provide no relief from the hot sun. The cenote was amazing!! Probably our favorite part ! Overall i would give this hotel a 4/10 rating
Stayed 8 nights in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took to long :2 hrs
Stayed 5 nights in Aug 2024

2/10 Terrible

Jesus

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No power no power in the property. Very dirty. No customer service limited food worst experience ever
Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the jungle and was beautiful! The adult pool was really nice but the water was warm. The other pools were mediocre. Lots of dining options but food and drinks were just “o’k”. We went there for the wildlife and we’re not disappointed. We saw monkeys almost everyday! That was awesome! Employees were all very nice. Front desk is small and it took 1 1/2 hours to check in!
Stayed 5 nights in Aug 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
One main thing that I would just change is their food buffet wasn’t really that good in season well but everything else in this hotel I truly loved
Stayed 3 nights in Aug 2024

10/10 Excellent

Sheri Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, room comfort
Overall it was good., The jungle environment was great and the kids enjoyed seeing all the different animals. Staff were friendly and attended to all our requests/queries. Pool facilities were also decent. Area for improvement - The hotel offers an international restaurant, an italian restaurant and a mexican restaurant option where reservations are not required. The food choice and quality here was average. Whilst the Italian restaurant had very little Italian food options. System to book restaurants (japanese and brazilian) that required a reservation was unfair. People were required to log in at midnight to a reserve a table. We tried a number of times and were unsuccessful. We complained and were given a reservation at the japanese restaurant.
Stayed 11 nights in Aug 2024

2/10 Terrible

Evelyn

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Jeremyah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good family property
Stayed 4 nights in Aug 2024

4/10 Poor

Robert David

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property itself was not well kept and neither were the rooms. We upgraded to a penthouse suite and to be honest I have been in hostels with nicer beds and furniture. I’m not big on believing the food claims about these all inclusive resorts as you have to temper your expectation. However, this resort the food was horrible the specialty restaurants with the exception of Los Liros (which was phenomenal) had horrible food and we even had bugs running around on our plates at one of them. Some of the staff were awesome and others were beyond rude. I was curious about the vacation club and the presentation was so hostile and disgusting they wouldn’t even talk to me about it and provide information without getting my Visa card first. This resort was a horrible experience that I would never ever return to and I highly suggest people avoid this place like the plague.
Stayed 14 nights in Jul 2024

4/10 Poor

Christian Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited March 2023. I booked this hotel based on the water park pictures since we were traveling with kids. The water park was honestly the highlight of our trip and everyone working that area was amazing, fun to speak to. The kids enjoyed it. However, the adults did not share the same sentiment. All the restaurants were booked from the day we arrived until the day we were departing. We were forced to eat at the buffet daily until we complaint and were accommodated to eat at the worse restaurant they could have offered, the manager there was visibly not pleased with our presence and went above and beyond to ruin the night “ I lament not remembering his name”. He had an angry face, food was late, cold, poorly presented. Horrible experience. We also complained to manager Julio who lacks every once of customer service, he was mean, we just walked away. At the lobby upon arriving someone was introducing us the idea of buying into the resort, this, before we even knew where the restrooms were. Unbelievable, they are selling a product before we know the product. We meet staff whom we share our misery with and honesty tried to help. They were Elisa and Arthuro. They should both be promoted to managers. We travel once or twice a year. We would never recommend this place nor go back.
Stayed 4 nights in Mar 2023