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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
3-star beach hotel near Punta Esmeralda Beach, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Outdoor pool
Terrace/patio
Deluxe Room
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
  • Punta Esmeralda Beach
    13 min walk
  • Playa 88
    13 min walk
  • Mamitas Beach
    9 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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Room
Papagayo Hotel Boutique
Free WiFi
Air conditioning
Housekeeping
24/7 front desk
3.6 out of 5, Good, (200)
The price is CA $32
per night
CA $42 total
includes taxes & fees
1 Dec - 2 Dec
Papagayo Hotel Boutique

About the area

Playa del Carmen

Luis Donaldo Colosio stay.Your stay at this Luis Donaldo Colosio hotel places you within 2 miles (3 km) of Punta Esmeralda Beach and Mamitas Beach. Gran Coyote Golf and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

What's nearby

  • Punta Esmeralda Beach - 13 min walk
  • Gran Coyote Golf - 3 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Mamitas Beach - 9 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Naos - ‬7 min walk
  • ‪Illy Cafe - ‬7 min walk
  • ‪Hadar - ‬9 min walk
  • ‪Capella - ‬7 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

3-star beach hotel near Punta Esmeralda Beach, connected to a shopping center
There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and a vending machine are also featured at Hotel Punta Esmeralda Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Playa del Carmen hotel is smoke free.

  • 28 guestrooms or units
  • 4 levels
  • Built in 2017
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Punta Esmeralda Playa del Carmen offers 28 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Italian, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 21-inch TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Punta Esmeralda Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • There is limited hot water on site.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 139 out of 267 reviews" "
Rating 8 - Good. 65 out of 267 reviews" "
Rating 6 - Okay. 24 out of 267 reviews" "
Rating 4 - Poor. 23 out of 267 reviews" "
Rating 2 - Terrible. 16 out of 267 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is not near the beach or shopping. Staff was nice.
Stayed 3 nights in Jun 2024

4/10 Poor

Hannah Natalja

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Stayed 10 nights in Mar 2023

4/10 Poor

Natalie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

4/10 Poor

Sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, left after 1 night, no refunds..
Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Stayed 5 nights in Feb 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Stayed 11 nights in Feb 2023

10/10 Excellent

M

Stayed 3 nights in Feb 2023

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice pool area
Stayed 5 nights in Feb 2023

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Stayed 7 nights in Feb 2023

6/10 Okay

mike

Liked: Staff & service
Disliked: Amenities
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Luis Alberto Castro, Ixtapaluca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023

2/10 Terrible

Armando Alberto Malvaez De La

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.
Stayed 7 nights in Jan 2023

4/10 Poor

Jeff

Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous little hotel!

8/10 Good

Alexey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

6/10 Okay

Michelle

Travelled with family
Interesting stay
I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Stayed 1 night in Jan 2023

8/10 Good

Melony

Liked: Staff & service
Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

8/10 Good

Arturo

Stayed 2 nights in Nov 2022

8/10 Good

Madelaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Stayed 1 night in Nov 2022

4/10 Poor

david

Travelled with family
Disliked: Amenities
If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.
Stayed 5 nights in Sep 2022

10/10 Excellent

Aaron Sandy Damian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente facilities and easy to move around
Stayed 2 nights in Aug 2022

4/10 Poor

JOSE C., Sacramento

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Le personal es amable y por dentro es seguro, es todo lo positivo de este lugar: la habitación olía a sucio, de pronto yo había agua ni para el inodoro, la regadera apenas salían gotas de agua y de repente nada, el wifi nunca funcionó bien, en 7 días no cambiaron las sábanas. Honestamente este hotel no es 3 estrellas, si al caso media estrella por mucho… se encuentra en un vecindario ajeno a lo turístico… este hotel vino junto con un paquete de promoción junto con vuelos por parte de expidia, pero por si solo jamás me hubiera hospedado ahí. Si es cierto que los precios son accesibles pero por un poco más hay hoteles mucho mejor.
Stayed 7 nights in Jul 2022

10/10 Excellent

YanHua

Stayed 3 nights in Jul 2022