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Copal Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Copal Tulum Hotel

2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
Premium Apartment, 2 Bedrooms, Private Pool, Garden View
Front of property
Terrace/patio
Premium bedding, down comforters, memory foam beds, minibar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
Calle Ixchel sn, Tulum, QROO, 77760
  • Hospital de Tulum
    18 min walk
  • Dos Aguas Park
    3 min drive
  • Tulum National Park
    3 min drive
  • Tulum, Quintana Roo (TUY)
    13 min drive

Room options

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

  • 154 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

  • 122 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

  • 108 sq m
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

  • 95 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View

Courtyard view

Deluxe Double Room, 1 King Bed, Terrace, Garden View

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • Sleeps 3
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

  • 165 sq m
  • Sleeps 3
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • Sleeps 3
  • 1 King Bed, 4 Twin Beds and 1 King Sofa Bed

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The price is CA $90
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CA $114 total
includes taxes & fees
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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 3 min drive
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Mercado Tulum - ‬20 min walk
  • ‪Rossina Cafe - ‬8 min walk
  • ‪La Parrillada Tulum - ‬16 min walk
  • ‪Pescaderia Estrada - ‬13 min walk
  • ‪Safari Comedor Zama - ‬6 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Beach
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 360-360 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Bicycle rentals
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch Smart TV
  • Netflix
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Chef
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 833 reviews" "
Rating 8 - Good. 131 out of 833 reviews" "
Rating 6 - Okay. 57 out of 833 reviews" "
Rating 4 - Poor. 48 out of 833 reviews" "
Rating 2 - Terrible. 66 out of 833 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lola

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ella

Travelled with group
Liked: Staff & service, room comfort
Great stay
We had a lovely stay, and we did extend. We arrived in the evening after an 11 hour flight and we checked in very quickly. The hotel has two restaurants which do amazing food, and have great service. The apartment was spacious, however we found that the bathroom and kitchen utensils were not adequately cleaned. We assumed it was an oversight and thought it would be rectified during daily room service, which it was not, so we had to request additional cleaning. Apart from this the room was safe and secure. Please note that as beautiful the grounds are, it is in a jungle setting and the mosquitos are relentless. It didn’t bother us as we are from countries where we are in frequent contact with tropical species. So if you find a frog in your private pool, the grounds people are happy to relocate them. The overall service is from the concierge is great, they are friendly and helped us booked tours and gave suggestions of authentic restaurants. Would I stay there again- absolutely!
Stayed 3 nights in Jun 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property that is very tranquil and serene.
Stayed 4 nights in Aug 2024

10/10 Excellent

Pedro, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need washer machine or laundromat area, is a suggestion.
Stayed 3 nights in Jul 2024

4/10 Poor

Samantha

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.
Stayed 3 nights in Jul 2024

10/10 Excellent

Linden F

Stayed 3 nights in Jul 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Sasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience once you walk in to the hotel's interiors, it transports you to a lush atrium jungle environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copal is Special
This is our 2nd time staying in Copal and again this boutique hotel did NOT disappoint. Everything was wonderful especially the customer service. Hurricane Beryl was heading towards the Cancun-Tulum area but the reassurance that this team gave was unmatched. I am very grateful for them and will be back again in the future.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place- magical at night with great lighting. Room was spacious and well stocked, full kitchenette. Friendly staff and beautiful pools. Reasonable prices at restaurant. Only complaint for all of Tulum is the lack of public transport- you are limited to taxi, scooter or bike- no ride sharing services or public systems.
Stayed 1 night in Jul 2024

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copal is Special
Amazing! Our second time here and won’t be our last!!!!
Stayed 2 nights in Jul 2024

2/10 Terrible

PAULA, harrison

Stayed 1 night in Jul 2024

10/10 Excellent

Celestina

Stayed 3 nights in Jul 2024

10/10 Excellent

Avian

Stayed 4 nights in Jun 2024

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Im inlove with this place staff so welcoming and professional. A time was surely had . Definitely recommend this place .
Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

KENTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cynthia

Stayed 4 nights in Jun 2024

10/10 Excellent

Katia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The we had an amazing time! The staff was amazing! The power went out a couple time La due to the weather but overall we had a great experience!!
Stayed 3 nights in Jun 2024

8/10 Good

Zakiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very clean and it was to my standard. The hotel itself is very beautiful and zen. It definitely gives a very relaxed feel. There are dogs and cats that live at the hotel which I don’t mind since I love animals but if that’s not something you like then it’s good to be aware of. The pools are nice, clean and cool. I do think they need more staff since a group of eaten floating breakfasts didn’t get picked up for a while and we were swimming in the pool whilst it was next to us, so that was a bit gross…so maybe if they had more staff that would’ve been taken care of quicker. Also, the power did go out at night and they do not have a generator so keep that in mind as it can get pretty hot. Also room service is not easy to get a hold of like typical hotels. We got massages which were great. I definitely recommend the massage but be sure to bring your voucher because we forgot ours and ended up paying full price sadly. The food at the restaurant was surprisingly good for the most part w/ good prices, but I do not recommend the eggs Benedict with smoked salmon, the salmon was super hard. Overall I would visit again & we enjoyed our stay.
Stayed 2 nights in Jun 2024

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights here upon arriving in Tulum. PROS: Easy walk to downtown. The area is being developed and safe to walk during daylight. The food in the resturant was excellent and we purchased the discounted massages which were also excellent. The front desk staff and concierge were very pleasant and kind. The grounds are beautiful and well maintained. CONS: the bath products were billed as “natural” but are just watery. The rooms show some wear and during our stay the fob system on the rooms “went down” and we could not lock our room. The staff used their card key to lock for us. System was back up in a couple hours. As we learned later in our stay in Tulum, the electrical grid is fragile and creates these problems everywhere. ALWAYS use the safe in the rooms and take other personal safety precautions.

10/10 Excellent

sydney

Stayed 3 nights in Jun 2024

10/10 Excellent

Lohgan Sanai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend anyone coming to mexico to come stay at this hotel. When you come to stay, you will see why I rated this place 5 stars!
Stayed 4 nights in Jun 2024