2/10 Terrible
Edith Deyanira
Travelled with partner
2 Jul 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**DO NOT STAY IN THIS HOTEL**
My partner and I went to Tulum for our 2nd anniversary, but our trip was disappointing. Despite being from Mexico, I was shocked by how underdeveloped Tulum is given the high prices. We booked through Expedia and, due to the hotel’s high transportation fees (6k and 8k MXN round trip, around $300/$400 USD), we decided to rent a car.
At the hotel, we had to leave a $400 USD deposit—unlike any other hotel I've stayed at. We also had to sign a form for a $50 charge per lost beach towel, considering their poor condition, felt like extortion.
Our room had several issues: the window didn't close properly, letting in wind and rain, and the AC barely worked, making the room hot and sticky. We had a terrible night's sleep. When I requested an iron and ironing board, they provided a small, dirty board and an old iron.
Dinner was overpriced at $150 USD for two, including $25 for two juices. The food was mediocre. Complimentary coffee, which my husband found gross, was left outside our door in an old-looking basket.
Due to the poor hotel experience and bad weather, we decided to leave early. The front desk refused a refund, even with the storm worsening. The staff showed no concern for guest safety. Expedia contacted the hotel on our behalf, but they still refused.
In total, we spent $4k, with $2k on the hotel alone, I strongly advise against staying at this hotel. Our experience was terrible, and it’s disheartening to see such exploitation of tourists.
