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Maya Tulum by G Hotels

3.5 star property
3.5-star beachfront hotel near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Maya Tulum by G Hotels

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor dining
Exterior
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Tulum Beach
    2 min walk
  • Hemmingway Restaurant
    3 min walk
  • Tulum Bus Terminal
    7 min drive
  • Tulum, Quintana Roo (TUY)
    20 min drive

Room options

View all photos for Ocean View King

Ocean View King

Ocean View King

  • 16 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

  • 25 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed Minipool

Premium bedding, minibar, in-room safe, blackout drapes

Oceanfront King Bed Minipool

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds

Jungle View Two Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds

Ocean View Two Double Beds

  • 16 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

  • 40 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

  • 16 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool

Jungle View King Bed Minipool

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mayan Villa House

Mayan Villa House

Mayan Villa House

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Oceanfront King Bed

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View King

Jungle View King

Jungle View King

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Sundeck

Nueva Vida de Ramiro

Pool
Breakfast included
Spa
Parking included
4.5 out of 5, Wonderful, (776)
The price is CA $397
per night
CA $485 total
includes taxes & fees
1 Jan - 2 Jan
Nueva Vida de Ramiro

About the area

Tulum

On the beach.With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Tulum National Park. Also, Sian Ka'an Biosphere Reserve is within 3 miles (5 km) and Playa Ruinas is within 6 miles (10 km).

What's nearby

  • Tulum Beach - 2 min walk
  • Tulum National Park - 3 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Mayan Ruins - 12 min drive
  • Playa Ruinas - 20 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Kin Toh - ‬15 min walk
  • ‪Chambao - ‬16 min walk
  • ‪Mateos - ‬11 min walk
  • ‪Taboo Beach Club - ‬17 min walk
  • ‪Mina - ‬12 min walk

About this property

Maya Tulum by G Hotels

3.5-star beachfront hotel near Tulum Beach
Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 1 floor
  • 51 guestrooms or units
  • 51 buildings
  • Built in 1986
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 20-40 for adults and USD 20-40 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Smooth flooring in room

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Minibar

More

  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 298 reviews" "
Rating 8 - Good. 57 out of 298 reviews" "
Rating 6 - Okay. 26 out of 298 reviews" "
Rating 4 - Poor. 25 out of 298 reviews" "
Rating 2 - Terrible. 35 out of 298 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeebby

Stayed 2 nights in Aug 2024

2/10 Terrible

Marcela-Alicia Gutierrez

Travelled with family
Disliked: Cleanliness, staff & service
I would not return here ever again. Staff is not friendly. The wellness Manager Eduardo attempted to over charge us for an activity because a corporate employee would be participating and when I questioned the price Eduardo informed me staff does not pay. There also was some sort of animal who scratched our roof nightly although understandable since we are in the jungle. We couldn’t get past having some sort of rodent poop drop from the ceiling daily. Front desk was so unapproachable we did not feel comfortable saying anything. They stopped engaging with us after we decided not to participate in ceremony. The only gem at this place is Rosario from the spa. Other than that their food is mediocre at best. This place has so much potential but definitely needs new staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good experience, the white sand on the beach in front of the hotel is beautiful, and sunrise on our window was amazing too.
Stayed 1 night in Aug 2024

2/10 Terrible

Amal, Kuwai

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel The smell was horrible in the bathroom Water used in the bathroom was sea water It was salty, insects every place in the room and in the bed
Stayed 4 nights in Aug 2024

8/10 Good

rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just beautiful! The staff is great! BUT******* they did charge me for additional fees outside of expedia, one was some type of Mexican tax and the other said restaurant wich I never used because i ate only breakfast and that was free and included, another big issues 2 out of 3 days of my stay they lost complete power and water for about 3 hours
Stayed 2 nights in Jul 2024

10/10 Excellent

Aelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, clean good service, very recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Perfect 👌
Stayed 8 nights in Jul 2024

8/10 Good

mireya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the perfect place to relax
Stayed 4 nights in Jul 2024

4/10 Poor

Saira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Keir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (especially Coco) are extremely friendly and helpful. The rooms, beach, pools are incredible 👍 In my opinion, this is an affordable 5 ⭐️ property and not a $300-$400 all inclusive overpriced tourist trap. Food and drink prices are reasonable, which is great for those who only drink lightly, and don’t need a 24/7 all You can eat buffet. If youre happy lounging at the pool/bar steps to the white sands beach, eating fresh guacamole, grilled fish tacos and drinking a few cervezas 🍻? Then this is a place for you 😎👍
Stayed 1 night in Jul 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities
Customer service could be better. They were not as accommodating. Also, toilet had to be flushed 3 times for it to be fully flushed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Aldo

Stayed 4 nights in Jul 2024

10/10 Excellent

Rajvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very peaceful and clean. The staff was super-friendly and helpful. It would be great if they clean the beach regularly.
Stayed 3 nights in Jun 2024

10/10 Excellent

ROBERT

Stayed 5 nights in Jun 2024

4/10 Poor

veran

Stayed 3 nights in Jun 2024

10/10 Excellent

Alejo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very relaxing place.
Stayed 7 nights in May 2024

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel hermoso, la estética y el concepto que manejan son espectaculares, cuentan con la playa más linda que he visto, desde que llegamos nos hicieron sentir como en casa, una bienvenida y un trato muy ameno por el equipo de recepción, nuestra habitación era muy cómoda y agradable, la comida era excelente, varias opciones muy deliciosas en todos sus restaurantes y a muy buen precio, así como sus bebidas muy variadas. Por otro lado el servicio del personal fue increíble, muy amables y serviciales en todo momento, hicieron esta experiencia muy agradable. El Spa fue maravilloso, fue muy relajante el trato por parte de los masajistas fue muy agradable y los servicios que ofrecen son excelentes. Sin duda es un lugar muy acogedor para relajarse y disfrutar de la tranquilidad de sus instalaciones.
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent overnight visit to Maya Tulum by G Hotel was truly delightful. Right from the start, we felt warmly welcomed and well taken care of, making our short escape a memorable one. We arrived early in the morning, well before the usual check-in time of 3 pm. However, Ricardo, a friendly member of the staff, made sure we could settle in early, allowing us access to our room by 11 am, which was a pleasant surprise. Throughout our stay, the staff was incredibly friendly and helpful, making us feel right at home. They took great care of us, ensuring that our needs were met and that we had everything we required for a comfortable stay. The room was spotless, with every detail carefully attended to. We especially enjoyed the private jacuzzi, which was clean and set to the perfect temperature for relaxation. Ricardo kindly showed us around the area, making sure we were happy with everything before leaving us to enjoy our stay. Although our visit was short, it left a lasting impression. We're already planning our next trip back with our 2-year-old son and my wife. As owners of a travel agency in Paris and Miami, we'll definitely be recommending Maya Tulum by G Hotel to our clients, knowing they'll have a fantastic experience. Overall, our time at Maya Tulum by G Hotel was characterized by excellent service, cleanliness, and tranquility. We're looking forward to returning to this wonderful destination soon.
Stayed 1 night in May 2024

6/10 Okay

Ariane

Stayed 3 nights in Apr 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Maria, San Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We got unlucky there were high winds and a lot of seaweed could not enjoy breach
Stayed 2 nights in Apr 2024

10/10 Excellent

Marco, Montreal

Liked: Cleanliness, staff & service
i love the location. the beach is stunning.
Stayed 5 nights in Apr 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024