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Four Points by Sheraton Cancun Centro

4.0 star property
4-star hotel near Plaza Las Americas

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Photo gallery for Four Points by Sheraton Cancun Centro

Property amenity
Reception
Lobby
2 restaurants, breakfast, lunch, dinner served; international cuisine
Junior Suite, 1 King Bed, Non Smoking

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Pet-friendly

Explore the area

Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Galenia Hospital
    ‪4 min walk‬
  • Hospiten Hospital
    ‪7 min walk‬
  • Dubai Palace Casino
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

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  • Pet-friendly
  • Parking included
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The price is CA $193
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About the area

Cancun

Seaside stay .With a stay at this Downtown Cancun hotel, you'll be within 2 miles (3 km) of Plaza Las Americas and 9 miles (15 km) of Cancun Convention Center. La Isla Shopping Mall is within 9 miles (15 km) and Ventura Park Cancun is within 12 miles (20 km).

What's nearby

  • Dubai Palace Casino - 12 min walk
  • Plaza Las Americas - 17 min walk
  • Plaza 28 - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • La Isla Shopping Mall - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Four Points by Sheraton Cancun Centro - ‬1 min walk
  • ‪Costelao - ‬15 min walk
  • ‪Sonora's Meat Cancun - ‬11 min walk
  • ‪La Tranquita - ‬9 min walk
  • ‪The Eatery Bistro & Restaurant - ‬3 min walk

About this property

Four Points by Sheraton Cancun Centro

4-star hotel near Plaza Las Americas
Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2121 sq ft of conference space
  • 197 sq m of conference space
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 350 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Art gallery
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs available on site

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 0 per person, per night
The resort fee includes:
  • Beach towels
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Parking
  • Pool access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 384 out of 705 reviews
Rating 8 - Good. 214 out of 705 reviews
Rating 6 - Okay. 56 out of 705 reviews
Rating 4 - Poor. 28 out of 705 reviews
Rating 2 - Terrible. 23 out of 705 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIE-NOELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 11 nights in Oct 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Vicky, Homestead

Stayed 1 night in Aug 2024

8/10 Good

Vicky, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mario, Vancouver

Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Capri

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Wonderful staff.
Stayed 2 nights in Aug 2024

8/10 Good

Vicky, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service
Staff is amazing, property would benefit from a little face wash and more dining options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Devin

Stayed 2 nights in Jul 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Miles

Disliked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Brian

Stayed 5 nights in Feb 2024

10/10 Excellent

Merri, Wasilla

Stayed 1 night in Apr 2024

6/10 Okay

Sara

Four points Sheraton is actually runed by Marriott Bonvoy. This hotel was not new, older but a little renovated. The sheets were very cheap, polyester quality that had old curly hair, eyebrow hair and make up on the sheets. It was connected to a 24 hour hospital. Which was extremely odd. There was a flickering light in the room. The light in the bathroom felt like hospital light. The AC never got cold. The hotel food was ok. The hotel only provided one bottle of water and wanted to charge 60 pesos for another one for a room we booked for 275$. There are no convenient stores or restaurants around the hotel, you must cross the highway to get to a mall. I would not be back or recommend this hotel.
Stayed 1 night in Apr 2024

8/10 Good

noel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Apr 2024

4/10 Poor

Adam

Travelled with group
Liked: Cleanliness
The hot water in our room was not working for whatever reason. The maintenance guy came up and ran the water for a few minutes and it got warm but the next morning when I went take a shower the water never even got warm. It's strange since our friends who were staying on the same floor had no issue. Also, the smoke detector was directly above the bed and was flashing the entire night.

4/10 Poor

Dorothy

Disliked: Staff & service
Not as nice as other hotels in the chain.
Not impressed at all. The food wasn’t very good and the small restaurant looked like a cafeteria.
Stayed 1 night in Mar 2024

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was substandard
Stayed 3 nights in Mar 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is connected to the Galenia Hospital and this feature was very unique and convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024

8/10 Good

Amaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.
Stayed 5 nights in Mar 2024

8/10 Good

VIckie

Travelled with partner
Liked: Amenities
Nice property but could use a refresh
Stayed 1 night in Mar 2024