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Hotel Xbalamque and Spa Cancun

3.0 star property
3-star spa hotel near Ultramar Ferry Puerto Juárez

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Outdoor pool
Karaoke room
Interior
Property entrance

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Las Palapas Park
    2 min walk
  • Benito Juarez Municipal Building
    9 min walk
  • Mercado 23
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior detail
Hotel Santa Maria Cancun
Parking included
Free WiFi
Air conditioning
Housekeeping
3.5 out of 5, Good, (433)
The price is CA $41
per night
CA $55 total
includes taxes & fees
1 Dec - 2 Dec
Hotel Santa Maria Cancun

About the area

Cancun

Downtown Cancun stay.You'll be steps from Las Palapas Park and within a 10-minute walk of Benito Juarez Municipal Building with a stay at this Downtown Cancun hotel. Mercado 23 and Ceviche Square are also within half a mile (1 km).

What's nearby

  • Las Palapas Park - 2 min walk
  • Benito Juarez Municipal Building - 9 min walk
  • Plaza 28 - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

3-star spa hotel near Ultramar Ferry Puerto Juárez
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 270 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 205 out of 1004 reviews" "
Rating 4 - Poor. 115 out of 1004 reviews" "
Rating 2 - Terrible. 142 out of 1004 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jose Antonio

Stayed 1 night in Jul 2024

10/10 Excellent

pablo

Stayed 2 nights in Jul 2024

6/10 Okay

F

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
If you a trying to save money, this place is ok, fisrst day the elevator was out of service, understandable. The room a little bit noisy, roof has mold. Pool not really safe for kids.
Stayed 6 nights in Jul 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn, Madison

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

agnieszka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024

10/10 Excellent

Vijay

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
it was awesome!!!
Stayed 1 night in Jun 2024

8/10 Good

Jaqueline

Stayed 4 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.
Stayed 8 nights in May 2024

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In not a good hotes
All the rooms are old and not clean the tv is older also the mirrows the pictures in the hoteles.com are very very different
Stayed 2 nights in May 2024

4/10 Poor

Cristina

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Necesita más limpieza que tenga suficientes toallas para baño buenas almohadas secadora de cabello plancha
Stayed 3 nights in May 2024

6/10 Okay

DAVID

Travelled with partner
Disliked: Staff & service
Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
Stayed 4 nights in Apr 2024

8/10 Good

Snehal

Stayed 3 nights in Apr 2024

10/10 Excellent

Stan

Stayed 7 nights in Apr 2024

2/10 Terrible

Delvis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again

10/10 Excellent

FRANCISCO

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Stefana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.
Stayed 9 nights in Mar 2024

6/10 Okay

Marilyn

Stayed 1 night in Mar 2024

6/10 Okay

Vivian

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is run down and has seen better days. The room smelled musty but got better once the AC was on. There is no value for your money except that the staff are knowledgeable and went over and beyond to make the stay a pleasant one. Too bad the building doesn't match the high standards of it's personnel. The area felt safe, ADO bus terminal was close by and there were many dining choices near by.
Stayed 2 nights in Feb 2024