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Hotel Xbalamque and Spa Cancun

3.0 star property
3-star spa hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Interior
Karaoke room
Hallway
Outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪2 min walk‬
  • Plaza 28
    ‪11 min walk‬
  • Plaza Las Americas
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

Downtown Cancun stay.You'll be steps from Las Palapas Park and within a 10-minute walk of Mercado 28 with a stay at this Downtown Cancun hotel. Benito Juarez Municipal Building and Mercado 23 are also within half a mile (1 km).

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Plaza Las Americas - 3 min drive - 3.0 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.7 km
  • Cancun Mall - 5 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

3-star spa hotel near Plaza Las Americas
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV with cable channels

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Renovations and closures

The property will be renovating from March 18 2025 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 288 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 196 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 137 out of 1000 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nathalia

Stayed 1 night in Dec 2024

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Stayed 4 nights in Dec 2024

8/10 Good

Ron

Stayed 1 night in Dec 2024

6/10 Okay

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and services is good, just the wifi is not so powerfull in the rooms
Stayed 7 nights in Dec 2024

4/10 Poor

Luke

Travelled with partner
Liked: Staff & service
The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Stayed 1 night in Dec 2024

10/10 Excellent

MATILDE

Stayed 3 nights in Dec 2024

2/10 Terrible

Nathalia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
- It smells very bad. - the tv control didn’t work, so I was stuck in only one channel. - no covers, only sheets on bed - found some hair in sheets - bottom of sink with mildew. Overall, naughty. The smells of the room is the worst, Like dirty feet or wet clothes.
Stayed 1 night in Dec 2024

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
Stayed 3 nights in Dec 2024

8/10 Good

Simone

Stayed 4 nights in Nov 2024

2/10 Terrible

Harry

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff
Stayed 2 nights in Nov 2024

6/10 Okay

harishkumar

Disliked: Amenities
Older hotel
Stayed 1 night in Nov 2024

6/10 Okay

ALYSSA GAYATRIE

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
Stayed 1 night in Nov 2024

8/10 Good

Armine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Stayed 3 nights in Nov 2024

2/10 Terrible

Gurvinder Singh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old, concrete slab bed base and board. No ventilation so room stinks all the time and after 1st use toilet. Book for one day to be on a safer side, go there and observe, definitely you would like to move away very next day. We booked for a whole week, paid full on reception before moving into the room.
Stayed 7 nights in Oct 2024

8/10 Good

Alvaro, Playa del Carmen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excelente lugar, lamentablemente el personal que ahora atiende no tiene la más mínima idea de lo que es Servicio al Cliente/Huésped. Personal deficiente, déspota, cerrado y sucio.
Stayed 1 night in Jul 2024

10/10 Excellent

Osiris

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anavelia

Stayed 1 night in Jun 2024

2/10 Terrible

Jeffrey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Stayed 9 nights in Sep 2024

10/10 Excellent

Aysegul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Stayed 4 nights in Sep 2024

4/10 Poor

Erica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be update
Stayed 3 nights in Jun 2024

8/10 Good

Rosa Alba Ureña

Liked: Staff & service
Good place, a bit far from everything
Stayed 3 nights in Sep 2024

2/10 Terrible

Sanjuanita Rodriguez, Alton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was ugly and dirty and smelled horrible
Stayed 6 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness
Good
Stayed 6 nights in Aug 2024

10/10 Excellent

Alvaro, Playa del Carmen

Liked: Amenities
I could rest very good at the place.
Stayed 1 night in Aug 2024