2/10 Terrible
SuNa
Travelled with partner
19 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website.
We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there.
Here are the reasons why we left and needed a refund:
-Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping.
-We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.)
-There was a big stain right above us on the bed that looked really gross. (See photos)
-There were small stains on the bed sheets and the towels also were not clean. (See photos)
-We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo)
-the curtains were see throug
SuNa
Stayed 6 nights in Aug 2024