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Wyndham Garden Cancun Downtown

4.0 star property
4-star hotel near Plaza Las Americas

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Photo gallery for Wyndham Garden Cancun Downtown

Property amenity
Front of property
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪7 min walk‬
  • Plaza 28
    ‪19 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cancun

Heart of Cancun.Within a 10-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Ceviche Square. Also, Royal Yak Casino and Sports Book is within half a mile (1 km) and Amerimed Hospital is within 2 miles (3 km).

What's nearby

  • Plaza Las Americas - 7 min walk - 0.6 km
  • Dubai Palace Casino - 14 min walk - 1.2 km
  • Las Palapas Park - 14 min walk - 1.2 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪La Casa de los Abuelos - ‬8 min walk
  • ‪Los Tarascos - ‬1 min walk
  • ‪Chila y Quil - ‬8 min walk
  • ‪Vips - ‬6 min walk
  • ‪Mr. Pampas Cancún - ‬8 min walk

About this property

Wyndham Garden Cancun Downtown

4-star hotel near Plaza Las Americas
Wyndham Garden Cancun Downtown offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1615 square feet (150 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Wyndham Garden Cancun Downtown. Free self parking is available.

This 4-star Cancun hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2011
  • Deli
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Wyndham Garden Cancun Downtown offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MXN 266 for adults and MXN 206 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Microwave
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Garden Cancun Downtown

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 266 for adults and MXN 206 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Pool access available from 8:00 AM to 10:30 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

La Quinta by Wyndham Cancun
Wyndham Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel
Wyndham Garden Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel Cancun

Wyndham Garden Cancun Downtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 292 out of 1001 reviews
Rating 6 - Okay. 156 out of 1001 reviews
Rating 4 - Poor. 64 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JULES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jazz

Very worn down
Stayed 1 night in Jan 2025

6/10 Okay

Jackie

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

krawinker

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
En el baño habian problemas pero el principal problema fue en el check in que el supervisor de turno el cual fie el sabado 4 de enero como a las 4pm me dijo que mi reservacion no aparecia porque no habia recibido un email confirmacion y que lo unico que tenia era el numero de itinerario de expedia y que eso no significaba nada, lo cual le dije que esa era lo unico que siempre mandaba expedia, numero de itinerario y que eso confirmaba la reservacion; fue bastante desagradable el momento
Stayed 1 night in Jan 2025

10/10 Excellent

Amogh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice decent hotel in the middle of downtown. Very safe and walkable to the plaza las americas. The 7 eleven and many restaurants are right beside the hotel. The staff is helpful and very polite. The hotel has all amenities you may need, including gym and pool and laundry. The only disappointing thing was their restaurant.
Stayed 1 night in Jan 2025

6/10 Okay

Gaspare

Stayed 1 night in Jan 2025

2/10 Terrible

Kaixiang

Travelled with family
Disliked: Amenities, property conditions & facilities
Some things in the room were broken, but they fixed them proactively. Very very limited breakfast options. Overall, it doesn't look like a four-star hotel, only two or three stars.
Stayed 1 night in Dec 2024

8/10 Good

Alondra

Stayed 2 nights in Dec 2024

8/10 Good

Atulchandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff cooperative
Stayed 3 nights in Dec 2024

10/10 Excellent

Ezekeil

Stayed 1 night in Nov 2024

6/10 Okay

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs a lot of renovations. The breakfast was very basic. We stay here as it was close to both the airport and the bus terminal
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was nice, the Service in reception was friendly and the service in restaurant was was punctual, clean and friendly. The cleaning rooms personne are respectful, kind, friendly and doing an excellent job. Thank you.
Stayed 5 nights in Dec 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
This hotel is fine for a night or two. You can walk to restaurants and nearest shopping mall. The breakfast is very basic and room service seems to come from outside the hotel and only worked once - second time no food arrived.
Stayed 5 nights in Nov 2024

6/10 Okay

tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

RUSLAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible smell in the room, bathroom facility leaking, wet linen, insects
Stayed 3 nights in Dec 2024

2/10 Terrible

Louie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Nov 2024

8/10 Good

Kristhy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC and mini fridge not working properly. Great staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Genelle

Travelled with family
Liked: Cleanliness
The customer service was phenomenal the guest services was awesome the hospitality the love the manners,those people were very nicevall of them i highly recommend them and the place.
Stayed 3 nights in Nov 2024

10/10 Excellent

ALEJANDRO

Liked: Cleanliness
Stayed 1 night in Nov 2024

2/10 Terrible

Shiloh Marie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 2 weeks. It was absolutely miserable. Check in went quickly and the gentleman helped me with my bag.He showed no attempt to make conversation or show me where I could find ice and fresh water. After tipping he immediately I put my thing away and went to explore the pool area. This is where things started going downhill FAST. The “pool” is litter more than a kiddie pool. 3-4 feet deep. I stuck my toe in the jacuzzi and it was lukewarm. I asked two separate employees if they help make it hot but no one ever did. The lounge chairs have no umbrellas or sun protection so they are impossible to sit on. You have to get a pool towel from the front desk. The restaurant was clean. The breakfast buffet left a lot to be desired. It was generally the dinner buffet from the previous evening. Like meatballs. I had to order my breakfast every morning in addition to what I had paid for the buffet. Please see the photo of the pancake next to a attawbeeey for reference. The juice machines were almost always empty, the toaster is broken…you have to hold the leaver down. The first day, they had the small creamer cups on the center buffet. Every day after that, I had to ask for it and nobody knew what I was talking about. They speak NO ENGLISH, which I can usually get around. But these people were downright rude to me. They refused to let me order something to go. The waitstaff was generally terrible aside from a couple. The “Bar” is not a bar at all. They don’t even hav
Stayed 14 nights in Nov 2024

8/10 Good

Yuen Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown Cancun, within walking distance to local attractions and restaurants. However staff did not offer VIP services and did not remind us of this either, despite the booking cones with VIP access.
Stayed 1 night in Nov 2024

10/10 Excellent

eduardo

Stayed 2 nights in Aug 2024

4/10 Poor

Sergio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything, very old property, no maintenance at all, smelled pretty bad. Years ago we went there a lot ( Not anymore )
Stayed 4 nights in Oct 2024

4/10 Poor

Edward

Travelled with partner
Disliked: Cleanliness, amenities
If you need a cheap place to crash . Very unpleasant experience. Hotel is dirty smells like sewage everywhere !
Stayed 1 night in Oct 2024